Frequently Asked Questions

What happens once I register for the virtual Community Summit Australia event?

Once you register for Community Summit Australia, you will receive a confirmation email confirming you are officially registered for the event. Make sure to review and save this email. All future email communications will go to the email address at which you received this email confirmation.

How do I join the conference?
  1. The most optimal way to join the Community Summit Australia virtual event will be to click on the “Join the Event” button or link found in the Attendee Readiness email you received a couple days prior to the kickoff of the event. That link will grant you immediate access to the virtual event. Please make sure to check your Inbox, Spam and Junk Mail folders for this email.
    1. If by clicking that button it sends you to a browser that is not supported by Bizzabo, go back to your email and copy & paste the link that is provided into Chrome, Edge or Firefox. 

That link will take you back to the Agenda page, and from there, you can click on any of the “Join Broadcast” buttons to join the session of your choosing.  

  1. PLEASE NOTE:The cache may eventually timeout, so at some point each day, you may be prompted to complete the Login process again.  
  2. At the start of each day we strongly recommend re-accessing the virtual event through that same link. 

If you have trouble with the link or are unable to find the email with the link, follow these steps:

  1. Click HERE to access the agenda.
  2. Click the red “Join Broadcast” button for the session you wish to attend. A box will auto-populate prompting you to “Login”, click that Login button.
  3. On the next page, input the email address you used to register for the event, and click the “Next” button.
  4. Check your inbox for a new “Confirm your email address” email and click on the blue “Confirm Your Email” box. Email will come from this email address: registrations@bizzabo.com
  5. PLEASE NOTE:The cache may eventually timeout, so at some point each day, you may be prompted to complete the Login process again.  
  6. At the start of each day we strongly recommend re-accessing the virtual event through that same link. 
How far in advance can I join a session?

You will have access to each event session two minutes prior to the scheduled start time.

What technical requirements are needed to attend the virtual Community Summit Australia event?

Bizzabo is supported by the following platforms: Chrome, Edge and Firefox (We highly recommend using Chrome). For a full list of “Recommended System Requirements” click HERE. If you are experiencing technical issues, please run this Bizzabo Systems Test to help troubleshoot what the issue may be.

What if I have technical issues?

If you are experiencing technical issues, first, please run this Bizzabo Systems Test to help troubleshoot what the issue may be. If that doesn’t give you the answers you need, please contact support@dynamiccommunities.com and include “URGENT” in your subject line to prioritize your ticket.

What if I receive a “Cookie Error” message and/or my browser doesn’t seem to work?

If you are experiencing these issues, please click HERE to view next steps to take. If these steps don’t resolve your issue, please contact support@dynamiccommunities.com for further assistance.

Where can I find the virtual Community Summit Australia agenda?

Please refer to the Community Summit Australia agenda HERE.

Do I have to pre-select which breakout sessions I’m going to attend?

It is not required that you pre-select which breakout sessions you will be attending. However, we strongly recommend you review and select in advance which session(s) you would like to attend to ensure a smooth transition throughout the course of the event.

Do I have to attend the entire event, or can I come and go as my schedule allows?

We understand these are crazy times and your daily schedule may not allow you to attend the event in its entirety. Please feel free to come and go as your schedule allows, and you can refer to the session recordings and materials should you need to.

Will I have access to the session recordings and materials? How long will they be available?

Yes, registered Community Summit Australia attendees will have access to both session recordings and the related materials. Those materials can be found HERE. All session recordings and materials will be uploaded and available within one-week post event as well as be available for 1-year post-event. Please check back regularly for added content.

In order to gain access to the session materials and recordings found in the Community Summit Australia Community, you will need to click on the “Login” button in the upper right corner of the screen using your Dynamic Communities User Group credentials. If you do not know your login credentials, first try clicking on the “Forgot Password” link to reset. If that doesn’t work or you don’t receive the Password Reset email, then please contact support@dynamiccommunities.com for further assistance.

Who can see/hear me while in a session? How do I control those settings?

The Community Summit Australia event and all sessions involved will be presented in Webinar mode. This means that an attendee cannot talk or show their webcam unless the Speaker/Moderator grants them access to. It is encouraged to use the “Raise Your Hand” feature at the top of the presentation screen to request this access and engage with speakers during their sessions. If enabled to do so, an attendee can enable their webcam and microphone by clicking on the gear icon in the upper right corner of the virtual session page.

How do I chat with other attendees and/or ask the speaker a question during a session?

While in a session, if you wish to make a comment or chat with other attendees, please utilize the “chat” functionality. If you have a question specifically for the Speaker, click on the Q&A icon (“?”) and the Moderator will prompt those questions to the speaker when the time is right.

How do I exit my current session and enter my next session?

The easiest way to transition between sessions is to hit the Back button in your browser, that will bring you back to the Community Summit Australia Agenda page to select your next session.

Tips for a positive virtual event experience:
  • Register early, review the agenda, and set your personal calendar for the event.
  • Arrive to the event early to ensure proper setup and access.
  • Find a quiet space to attend the virtual conference.
  • Don’t hesitate to ask questions and use the chat feature to engage!

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