D365 CE/CRM Summit Australia : 21-23 August 2019

D365 CE/CRM Summit Australia : 21-23 August 2019

Join your Microsoft Dynamics 365 for Customer Engagement & Dynamics CRM community in Australia to learn, network & engage.

Summit Australia for Microsoft Business Applications delivers the can’t-miss annual conference for online and on-prem users and partners for education and networking.

Over 35 breakout sessions across multiple tracks will deliver:

  • Exceptional, quality content created by your D365 CE & CRM peers to learn how to get more out of your current software investment and to learn the Microsoft roadmap for the future of the product.
  • A variety of session delivery methods including tips and tricks, "how to" demos with instruction and problem-solving techniques, panel discussions, keynotes and presentations.
  • ISV partner solutions showcases to explore
  • Something for everyone who attends - all roles, industries, products, product versions, and experience levels.

Connect with community members

Who should attend:

  • Sales/Service/Marketing Leaders
  • Business Users,
  • Business Analysts
  • CRM Administrators
  • CRM Project Owners
  • IT Professionals
  • Developers
  • Application Engineers
  • Business Development Managers
  • Management
  • CIO, Executives, Consultants

Explore D365 CE & CRM track descriptions and recommended job roles to see what is waiting for you at Summit Australia for Microsoft Business Applications.

  • Functional - 

    This track will hone on any and all Dynamics 365 for Customer Engagement or legacy Dynamics CRM functional use scenarios to better help the key users in an organisation manage and utilise the application. For those who are new or responsible for their Dynamics 365/CRM environment, topics may include setup, security, relationships, data management, integration, workflow, optimization and overall best management practices. Topics of interest for users of Dynamics CRM/365 for Customer Engagement may include functional learning around Sales, Marketing, Customer Service, Field Service, Project Service Automation, Portals, Customer Insights, etc.

    Targeted roles: Power Users, Business Users, Sales/Service/Marketing Leaders, CRM Administrators, CRM Project Owners, IT Professionals, Business Analysts, BDMs, Management

  • Technical - 

    What steps could you take to learn extensibility tricks of the trade? This track will spend time on both code and no-code customizations and technical considerations that enable Dynamics 365/CRM to work better for an organization. Development, advanced configuration and no code customization, and other technical topics may be shared.

    Targeted roles: Developers, Application Engineers, Consultants, Experienced CRM Administrators, CRM Project Owners, IT Professionals

  • Power Platform Integrations in D365 CE - 

    This track covers platform options and insights for Dynamics 365 across Azure and will also include sessions that provide complementary technologies to Dynamics 365 that support, extend, or even simplify your use of Dynamics 365 with services around Power BI, PowerApps, Flow, and Common Data Services.

    Targeted roles: CRM Administrators, CRM Project Owners, Developers, Business Analysts, IT Professionals, Consultants


You will leave Summit more educated about the product you work in every day – D365 CE & CRM– with practical tips you can take back and implement to prepare for what’s next.

Other can't miss on-site opportunities

Microsoft Keynote

Microsoft Keynote

Learn about investments Microsoft is making to enable customer success and be one of the first to see the new product innovations and features.

Dynamics 365 for Customer Engagement and CRM Town Hall and Community Session

Join your community for an engaging session with key Microsoft experts across Dynamics 365 for Customer Engagement. Bring your questions and participate in live voting on what you want answered using our crowd-sourcing application.


Networking Luncheons

Enjoy lunch and network with peers who are in similar roles to discuss challenges and share un-biased problem solving and ideas. Be sure to exchange business cards with those you've met so you can continue supporting one another when you return home.
Networking Luncheons

One registration provides access to all sessions at Summit, regardless of product.
At no additional cost, Summit attendees can explore sessions covering these additional elements of the Microsoft Business Application platform: