D365 CE & CRM Summit : 19 - 21 August 2020

Join your Microsoft Dynamics 365 for Customer Engagement & Dynamics CRM community to learn, network & engage.

Community Summit for Microsoft Business Applications provides Dynamics 365 for Customer Engagement and Dynamics CRM users and partners the opportunity to leave behind the world of virtual chat and learn face-to-face with peers and experts.

Attendees will benefit from:

  • Easily finding peers who know their way around the D365 CE & CRM products and can help you figure out which tools to use and where to start.
  • Digging in to discover solutions alongside a network of professionals across the D365 CE & CRM ecosystem who know the ins and outs of product capabilities.
  • Subject Matter Experts to answer the tough questions about customization, adapting out-of-the-box product capabilities to user needs, and the best routes to the best solutions.

Connect with those who know and use the product like you do. You’re all experts in your own ways, so now’s the time to share insights on best practices, and finally put faces to the expert names in the User Group community.

Summit Australia

Who should attend:

Functional and Technical, including:

  • Sales/Service/Marketing
  • Business Users & Analysts
  • CRM Administrators
  • IT Professionals
  • Engineers & Developers
  • Business Developers
  • CIO, Executives, Consultants

“Instead of endlessly trying to find answers on Google and not being sure if the answers are correct, going through Summit, I know that the answers are solid and the people who are answering them are very knowledgeable about the product. I have more confidence in the answers. As a result, that helps me tremendously by minimizing my research time and finding answers to my problems.”
- Rex Kenley Tan, past Summit attendee

Speaker Preview

Lisa Crosbie AX D365 speaker Community Summit Australia 2020

Lisa Crosbie
Pre-Sales Manager, Barhead

Stefano Tempesta speakerCommunity Summit Australia 2020

Stefano Tempesta, MVP
Regional Director AI & Business Applications, Microsoft

Andrew Ly speaker Community Summit Australia 2020

Andrew Ly, MVP
GTM Pre-Sales Solutions Architect, KPMG Australia

Joe Gramann speaker Community Summit Australia 2020

Joe Gramann
Director IT Solution Architecture, Britax Group Ltd.

Munib Ahmed speaker Community Summit Australia 2020

Munib Ahmed, MVP
Senior Technical Lead, DVC


Hot Topics

Upgrading and Migrating to the Cloud

Real-life Case Studies of Implementing D365

Data Management and Power Platform Integration with D365 Applications

Learning Tracks

Explore D365 CE & CRM track descriptions and recommended job roles to see what is waiting for you at Community Summit for Microsoft Business Applications.

  • Developer - 

    Both new and experienced developers for CRM and D365 CE applications will find great content in this track how we can leverage tool and management capabilities in our DevOps practices, including Azure DevOps. Additional content will focus on customizing, creating integrations, and extension development.

    Recommended job roles: Developers, System Administrators, Program and Project Managers, Business Analysts, Solution Architects

  • System Administration/IT - 

    Understanding Microsoft’s continuous update model continues to be paramount in the minds of customers and partners. Special consideration in this track will be given to topics related to Application Lifecycle Management (ALM), including continuous delivery, a critical component to any ongoing system management.

    Recommended job roles: Director of IT, IT Professional, Project Manager, Business Analyst, Developer/DBA, Security Administrator, System Administrator

  • End User/Functional (includes case studies) - 

    This track will demonstrate functionality and empower new and experienced attendees to be better day-to-day users of the product. Sessions may focus on setup, tips and tricks, and integration between functional areas of the product. Subjects can include how to do various tasks, and also examples of real-world customer case studies of how an implementation uses different functionalities in finance, supply chain, manufacturing, Human Resources, and Commerce.

    Recommended job roles: Line of Business Users and Managers, Project and Program Managers, Supply Chain/Logistics Managers, Human Resources/Payroll staff, Finance Professionals, Manufacturing Engineers, Master Planner, Production Manager, Business Analyst

  • Data Management - 

    This track includes sessions on all elements in the process of planning, implementing, developing and maintaining data-driven integrations and data management in Dynamics AX 2012 and D365. Topics can include sessions on integration of ISV solutions as part of the implementation process, how to build integrations between D365 FO and Microsoft’s Power Platform: Power Apps, PowerBI and Power Automate. Other topics include integrations between D365FO and D365 for Talent as well as D365CE, such as Prospect to Cash, and also data migration during upgrade.

    Recommended job roles: Business Analyst, Solution Architect, Developer, BI Specialist/DBA, Program and Project Manager, Directors of IT

  • Power Platform Integrations - 

    The need for understanding and seeing real-world integrations of D365 and the Power Platform has never been greater. This track provides a deeper look at the key integration scenarios (including importing and exporting data) between D365 and the overall Power platform, which contains the power of Common Data Service(CDS 2.0), Microsoft Power Apps, Power Automate and Power BI.

    Recommended job roles: Developers, DBAs, System Administrators, Program and Project Managers, Business Analysts, Solution Architects, Directors of IT

  • D365 Integrations - 

    This track will focus on solutions that illustrate a direct data synchronization across Dynamics 365 for ERP, including Finance, Supply Chain Management, Human Resources, and Retail and Dynamics 365 for Sales. We’ll include sessions in this track that focus on the Common Data Service using the data integrator and templates to develop solutions such as prospect to cash, enabling the Power Automate of master and transactional data between D365 for ERP and Sales.

    Recommend job roles: Developers, Consultants, System Administrators, Program and Project Managers, Business Analysts, Solution Architects

  • Digital Transformation & Change Management in Moving to the Cloud - 

    This track focuses on moving from on-premises installation into the cloud. Topics can include how to manage the changes in licensing, customizations, cost, and preservation of customizations. We are looking for presentations that address the new licensing and subscription models that were announced in October, 2019 - but all stories of moving any aspect of a business to the cloud are welcome.

    Recommended job roles: System Administrators, Project Managers, Program Managers, Leadership Roles (CIO/VP/Director of IT), Solution Architects, Business Analysts


Additional Opportunities

Session Recordings


Your ticket price includes post-event access to session recordings and slide deck presentations. Watch top speakers, reinforce your most actionable take-aways, and share with your office! 


Women in Technology


Women in technology deal with similar challenges, crave the same opportunities, seek new ways to grow, and look for like-minded professionals to share their experiences. Come together for great conversation with your User Group peers – entirely dedicated to learning and sharing how we can mentor and empower women to succeed in technology-related fields.

You will leave Summit more educated about the product you work in every day – D365 CE & CRM – with practical tips you can take back and implement to prepare for what's next.

One registration provides access to all sessions at Community Summit, regardless of product.
At no additional cost, Summit attendees can explore sessions covering these additional elements of the Microsoft Business Application platform: